Monthly Archives: August 2011

Banker’s Banter-III

*Curious case of the IT Commissioner(Retd MIND ITTT) and a pair of shoes

“Koche, give me an interest certificate for my HTL”, a man in his 60s appeared out of nowhere and commanded while I was peering into the computer screen and waited for a certain page to load.

I looked up amused, pretended to be polite, painted the smile on my face and took his application.  As the number 6XXXXXXXXX.. stared at me on the face, I let out a gasp, did a momentary analysis of the specimen and blurted out,” Sir, are you sure this is the account number?”

Old man lost his patience now. “What are you saying? That I don’t know the account number of my own housing loan. Kids these days, know nothing. I’m  Mr.XYZ, retired Income Tax Commissioner, Mind IT!. Blah blah….

The blood boiled while I was shivering in the blast freeze air conditioning enabled branch. ” Sir, but this cannot be ours” , I took step two of trying to convince an arrogant retired sarkaari naukar.

“I have the passbook with me”, Commissioner roared and pulled out a book from his bundle of pass books.

Triumph! The moment I had been waiting for. I grabbed the Passbook like a prized trophy and pointed to the Bright Blue letters. ‘STATE BANK OF TRAVANCORE’ it says.. I said…

Commissioner uncle was transported back to reality. He apologized and gave the correct one. I thought my penance for the day was done, when he barged in again furious. The footwear he’d left outside was stolen. I fail to understand the system of leaving the footwear outside the bank. A peculiar practice I’ve observed only in this part.

A few more outbursts on the footwear that cost 1500 bucks. By now I knew the brand, make, color and where the leather was imported from. Commissioner left totally disgruntled and I had to attend a call.

The next thing I see on my table is a bill for a pair of shoes and an account number  with a note ‘please refund’… FML

* Why I decided walking is healthy

People who’ve lived with me know how lazy I am in matters like fitness, health etc. One fine evening here, changed my life forever. I don’t hire an auto until its a do or die or get molested/killed by a drunkard in Changanacherry situation. The story goes like this…

It was getting dark, snakes of Changanacherry were out ( Mallu joke), the aroma of chicken fry from thattukadas were wafting in the air and I had to get back so that I won’t miss an opportunity to crib about the hostel grub. I hired an auto and  the driver left me at the hostel gate.

I was pulling out the notes from my purse when the driver says, ” You need braces?”

“I need what?”, I was taken aback.

” You need braces. I  gather you’re of the marriageable age and you need to look after your appearance. I’m a small broker. I can find guys.. I ‘ve a list of bankers with me..blah blah blah…”

“No, thank you”, I  tried to wriggle out of another ‘situation’ 😛

* Appearances can be deceptive

One of the first lessons imparted to us was on the ‘importance of eye contact’ and paying attention to a customer’s needs.

A man in his late 40s, clad in a ‘kasavu mundu’ and branded shirt stood outside my cubicle and seemed to be a bit lost. He looked like the typical NRI on vacation, who is confused at the state of affairs in a desi bank. I have a whole series to write about such characters.  But, I digress here.

I looked at him and asked, ” Yes sir?”

” Oru chaaya kudikkan paisa thaa koche” ( Give me money to drink tea, Rather a pretty lame excuse to polish off another bottle). So much for customer service 😐

Advertisements